Log 24 CO Privacy Policy
Effective Date: April 25, 2026
Introduction
Log 24 CO is committed to providing ELD/logbook compliance support and customer care for trucking companies. This Privacy Policy explains how Log 24 CO collects, uses, discloses, and safeguards information when users visit the website, submit forms, contact the company, or use the support services.
The commitment is to protect privacy and ensure personal data is handled with care. Please read this Privacy Policy carefully. By using the website and services, users consent to the practices described in this policy. If users do not agree with the terms, they should not use the services.
1. Types of Information Collected
Log 24 CO collects two main types of information from customers:
Personally Identifiable Information: This includes names, email addresses, phone numbers, business details, company names, messages submitted through website forms, and other contact information.
Anonymous Information: This includes data about usage patterns and website interactions, aggregated in a way that it cannot be traced back to any specific individual.
2. How Information is Collected
Information is collected through various methods:
Directly from Users: When users provide information by filling out forms, contacting Log 24 CO, requesting support, or using the services.
Automatically: Through the use of cookies, server logs, and other technologies that collect information about interactions with the website.
Service-Related Information: Through communications with customers, drivers, dispatchers, safety teams, or company representatives when providing ELD/logbook support, account assistance, troubleshooting, and compliance-related customer care.
3. Purpose of Data Collection
The data is collected for the following purposes:
- To provide and improve the services.
- To assist with ELD/logbook support, account assistance, troubleshooting, and compliance notifications.
- To communicate with users regarding support requests, accounts, and the services.
- To respond to inquiries submitted through the website or other contact channels.
- To comply with legal obligations and protect legal rights.
- To analyze usage patterns and enhance user experience.
4. Data Security Measures
Log 24 CO is committed to ensuring the security of personal data. A variety of security measures are implemented, including:
- Use of secure systems and appropriate data protection practices.
- Regular review and enhancement of security practices.
- Restriction of access to personal data to authorized personnel only.
5. Data Sharing
Log 24 CO does not share personally identifiable information with third parties except in the following circumstances:
With User Consent: Information may be shared with third parties if explicit consent is provided.
Legal Obligations: To comply with legal requests such as subpoenas, court orders, regulatory requests, or other applicable legal requirements.
Business Transfers: In case of mergers, acquisitions, restructuring, or sale of business assets, customer lists and information, including personally identifiable information provided, may be transferred as part of the business assets.
Anonymous information may be used for internal business analysis, service improvement, and website performance review.
6. User Rights
Users have the following rights regarding their personal information:
Access: Users can request access to the personal data held about them.
Update: Users can request corrections or updates to their personal information.
Delete: Users can request the deletion of their personal information from the systems, subject to any legal, operational, or compliance-related retention requirements.
To exercise these rights, users should contact Log 24 CO using the details provided below.
7. SMS Consent and Compliance
SMS opt-in and phone numbers collected for SMS purposes will not be shared with third parties or affiliates for marketing purposes.
Log 24 CO highly values privacy regarding SMS communication. Any consent provided for receiving SMS notifications, reminders, support messages, account-related updates, compliance notifications, or customer care communications is solely used for communicating important information related to the services. Phone numbers and SMS consent are not shared with any third parties or affiliates for marketing purposes.
Message frequency may vary. Message and data rates may apply. Users may reply STOP to unsubscribe at any time and HELP for assistance.
8. Contact Information
For any questions or concerns about this Privacy Policy or data practices, please contact: